Return Policy

RETURN POLICY:

We regret to inform you that we do not accept returns. However, we offer exchanges for another item or store credit within 14 days of order delivery. To be eligible for an exchange, the items must be unworn, unwashed, undamaged, and in their original packaging. Please note that exchanges requested outside of this timeframe will not be accepted, and items damaged or missing parts not due to our error will also be ineligible. Customers are responsible for the cost of exchange shipping. For exchanges originating from outside Canada, please ensure clear labeling as a return with Canada listed as the country of origin to avoid any issues with duties and taxes. Kindly note that sample and custom made items are not eligible for exchange.

HOW TO MAKE AN EXCHANGE:

To initiate an exchange, please reach out to us at info@sonyalee.co. Provide details about the item you would like to return and the reason for the exchange, and our team will provide you with further instructions.