Return Policy

RETURN POLICY:

We regret to inform you that we do not accept returns. However, we offer exchanges for another item or store credit within 14 days of order delivery. To be eligible for an exchange, the items must be unworn, unwashed, undamaged, and in their original packaging. Please note that exchanges requested outside of this timeframe will not be accepted, and items damaged or missing parts not due to our error will also be ineligible. Kindly note that sample and custom made items are not eligible for exchange.

Start an exchange or store credit return HERE

EXCHANGE SHIPPING AND DEDUCTIONS:

Customers are responsible for the cost of exchange shipping unless Checkout+ was added at checkout. If Checkout+ was not added, the cost of your return shipping label and brokerage will be deducted from your exchange or store credit value. If your original order qualified for free shipping, the original shipping cost will also be deducted from your exchange or store credit value, whether or not Checkout+ was added. When exchanging for a new item under $200 USD, shipping for the new item will be charged at the time of your exchange. For exchanges originating from outside Canada, please ensure clear labeling as a return with Canada listed as the country of origin to avoid any issues with duties and taxes.

CHECKOUT+:

Checkout+ is an optional add-on available at checkout that provides free return shipping on exchanges and store credit returns.

  • Free Return Shipping: If you exchange an item or return it for store credit, your return shipping label and brokerage is covered.

  • Checkout+ covers return shipping only. It does not cover the original shipping deduction described above.

  • Checkout+ cannot be cancelled or refunded after purchase and will not be included in store credit amounts.

  • Checkout+ cannot be added to an order after it has been placed.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS:

If your item arrives damaged, defective, or incorrect, start a request through our Returns Portal, indicate the applicable reason, and upload a photo of the item you received. Our team will review your request and send return instructions once it is verified. Return shipping is on us when the error is ours.

HOW TO MAKE AN EXCHANGE:

To initiate an exchange, visit our Returns Portal and enter your email or post code along with your order number. Select the item you would like to exchange, tell us why, and choose an exchange or store credit. Once your request is submitted, you will receive your return label and further instructions by email. Questions can always go to info@sonyalee.co.

WARRANTY:

Every piece carries a limited lifetime warranty. We repair or replace at our discretion based on condition and practical lifespan. Damage from misuse or neglect may be serviced at a reasonable cost. To start a warranty claim, visit our Customer Portal, select File a warranty claim, describe the issue, and upload photos of the affected areas. Every claim is reviewed by our studio, and we will confirm what is covered, and any repair cost, before work begins. Sample and custom pieces are not covered.