What is our return policy?
All purchases may be returned within 90 days. The items must be unworn, unwashed, and undamaged.
For refunds we deduct $15 to cover shipping and restocking. Refunds may only be issued to the credit card or PayPal account used to make the original purchase.
Please note: All returns coming from outside Canada need to be labeled as a return with country of origin listed as Canada.
How do I make a return?
Please contact us at: Info@sonyalee.co and tell us what you'd like to ship back and why, and we’ll send you return instructions.
What if my item is damaged, defective, or incorrect?
If you have received a damaged, defective, or incorrect item, contact: firstname.lastname@example.org with a photo of the damage, or the wrong item you received, as well as your order number. We will take care of you.
How long till my order ships?
All in-stock orders are processed within 2-3 business days. Made to order purchases take 1-2 weeks.
How do I care for my Sonya Lee item?
As time passes, to preserve the quality of your leather, we recommend using a leather conditioner to prevent eventual drying. For added protection and a water-resistant finish, apple a wax polish such as mink oil.
What is Sonya Lee's warranty?
All items are covered under our lifetime warranty. Pieces will be replaced or repaired at the discretion of Sonya Lee for the practical product lifespan. Product damaged through wear and tear, misuse, or neglect may be repaired at a reasonable price.
What forms of payment do we accept?
We accept these forms of payment:
Visa (credit and debit cards)
MasterCard (credit and debit cards)
How much does shipping cost?
Shipping is free for Canada and Continental USA. Shipping else where costs between 15-40$
Where is my package?
For all shipped packages, we will send you the tracking number via email.
What currency are your prices in?
All prices are listed in US Dollar.
Can I pay in Canadian dollar?
Yes, please email us at email@example.com and we will create a custom invoice in Canadian dollar from our standardized Canadian dollar price sheet.