FREQUINTLY ASKED QUESTIONS

 
 
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REFUND AND EXCHANGES

What is our return policy? 

All purchases may be returned within 90 days. The items must be unworn, unwashed, and undamaged. 

For refunds to credit cards and Paypal we deduct $15 CAD to cover shipping and restocking. Refunds may only be issued to he credit card or PayPal account used to make the original purchase.

How do I make a return?

Please contact us at: Info@sonyalee.co and tell us what you'd like to ship back and why, and we’ll send you return instructions. 

What if my item is damaged, defective, or incorrect?

If you have received a damaged, defective, or incorrect item, contact: info@sonyalee.co with a photo of the damage, or the wrong item you received, as well as your order number. We will take care of you. 

 

orders and shipping 

How long till my order ships?

All in-stock orders are processed within 2-3 business days. Made to order purchases take 1-2 weeks. 

What forms of payment do we accept?

We accept these forms of payment:

  • Visa (credit and debit cards)
  • MasterCard (credit and debit cards)
  • American Express
  • PayPal
  • Apple Pay

How much does shipping cost?

Shipping is free for Canada and Continental USA. Shipping else where costs between 15-40$ CAD.

Where is my package?

For all shipped packages, we will send you the tracking number via email. 

What currency are your prices in?

All prices are listed in Canadian dollars.